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OneFee gives you the option of a 60 seat call centre based at the operations centre in Tring. Data captured information from your consumers’ applications can be read directly by the operators in real time. This gives immediate information to consumers in the case of a query and enhances their experience when responding to your promotion.
IVR
The call centre has full IVR capabilities for automated response requirements for telephone based promotions. The call centre has processed 100,000 calls in a day, with no human operators in the building!
SMS
Text and Win promotional mechanics are becoming a more and more popular promotional mechanic, not only when targeting the younger audience, but also across more general sectors. The back end databases for SMS and Web applications can be linked so that you can offer consumers a choice of entry. Standard and premium rates are available.
Web
Web based mechanics in conjunction with URNs (unique reference numbers) printed inside the promotional pack can negate the need for the consumer to mail in proofs of purchase. They simply log on to the promotional micro site and enter their codes. This can even be used for collector schemes with multiple proofs of purchase and partial self-liquidating promotions.
more information and case study
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